An open letter to FlyBE on usability
- 📅
- 📝 682 words
- 🕙 4 minutes
- 📦 Guernsey, Travel
- 🏷️ usability
- 💬 1 response
Last night I booked some flights with your web site and must say I’m rather disappointed with the experience. We needed to book two return flights with one going out on a different day but both returning on the same flight, and ideally next to each other.
It is a little disappointing that to book two different flights that you have to book each one separately despite obviously being possible on the phone or with non-airline sites such as Amazon. To avoid booking one and finding the other not available and being left with useless tickets we decided to book each using a different computer so that we could try and make sure it went through at the same time.