QXL disregard their own privacy policy

On the 16th of June an email appeared in my inbox with the subject “Love football, gambling and DVDs?”. Strange, the Gmail spam filter normally does a sterling job of blocking these.

Dear entertainment lover, It’s not long now until the first England game, and everyone’s talking about football and making bets. Well we at ScreenSelect.co.uk are no different but we also realize that there’s plenty of time between games for other forms of entertainment. “

A quick scan showed it was for DVD rentals from a company called ScreenSelect but claimed;

You have been sent this email as you have previously registered at QXL.com. If you do not wish to receive QXL.com emails anymore please click here. To view our Privacy Policy click here.”

That’s strange, I clearly remembered unchecking these boxes so I shouldn’t get them. I logged back and in lo and behold both check-boxes to accept own mailings and third-parties were unchecked…

I fired off an email to [email protected] about this discrepancy and got the following response;

Thank you for your email and we welcome your enquiry.

We have now removed you from all QXL mailing lists as requested.

Should you have any further questions please do not hesitate to contact us.

Kind Regards


Which of course totally fails to address my question as to why they are ignoring their own privacy and mailing policies. I rephrased and resent my previous email – after all I shouldn’t hesitate to contact them.

That was on June 17th and I’ve yet to receive a response.


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